About

Hospitality professional and Virtual Assistant Expert with 5 years of experience managing up to 5 restaurants, overseeing all F&B operations, leading Chief Concierge services, and providing high-level remote administrative support. Proven ability to enhance profitability, streamline operations (including hiring, training, and payroll), and deliver exceptional guest satisfaction in both physical and virtual environments.

• F&B Management: Restaurant Operations Management, P&L Management, Budgeting & Cost Control, Menu Development & Engineering, Inventory Management, Vendor Relations, Staff Hiring & Training, Payroll Management, Food Safety & Hygiene, POS Systems, Event Planning & Execution, Quality Control, Customer Service Excellence, Team Leadership, Performance Management.

• Chief Concierge: Guest Relations Management, VIP Guest Services, Local Area Expertise, Travel & Transportation Logistics, Event & Restaurant Bookings, Problem Resolution, Complaint Handling, Team Supervision & Training, Communication Skills (written and verbal), Multitasking, Attention to Detail, Discretion & Professionalism.

• Virtual Assistant Expertise: Calendar & Email Management, Online Research, Travel Booking, CRM Management, Data Entry & Reporting, Social Media Support, Project Coordination, File Organization (Google Drive/Dropbox), Meeting Scheduling, Client Communications, Tech-Savvy, Confidentiality & Professional Conduct, Self-Motivation, Time Management.

• Human Resources: Staff Recruitment, Onboarding, Training & Development, Employee Scheduling, Performance Evaluation, Payroll Administration, HR Documentation, Policy Implementation, Conflict Resolution.